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What does the IT Support program cover?
What does the IT Support program cover?
Ebony Furr avatar
Written by Ebony Furr
Updated over 3 months ago

Our IT Support program technical training is offered by Google and focuses on performing day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service.
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You will learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. You will also learn to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.
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In addition to technical training, you will hone your professional skills and chart your career roadmap with the help of a professional career coach.
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Upon completing the program, you will be prepared to enter IT-related roles such as Help Desk Specialist, Technical Support Agent, and Technical Account Specialist.
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You can view the program syllabus here.

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